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Support

Customer Support

notification

Exam registration procedure
  • Step 01
    Apply for consultation
    Apply for consultation
    E-mail, phone, visit
  • Step 02
    counsel
    counsel
    E-mail, phone, visit
  • Step 03
    Test registration
    Test registration
    Homepage
  • Step 04
    Sample delivery
    Sample delivery
    Courier, mail, visit

※ It is difficult to proceed with the test application without consultation, so please make sure to consult with the person in charge.

시험접수 절차
E-mail
iones.analysis@hansol.com
Counseling phone number
(031) 376-4284
Sample submission location
7, Dongtansandan 7-gil, Hwaseong-si, Gyeonggi-do, Korea

If you have any comments regarding applications, test results, or other concerns related to our testing center, please contact our representative.
For any inconvenience or issues, please reach out to us by phone or email, and we will respond promptly.

Test/Test Customer Feedback

Privacy Policy

Privacy Policy (ver. 1.3)

Hansol IONES Co., Ltd. (hereinafter referred to as the “Company”) establishes and discloses this Privacy Policy in accordance with the Personal Information Protection Act and other relevant laws and regulations in order to protect the personal information of data subjects and guarantee their rights and interests.

This Privacy Policy explains the standards for processing personal information collected through the Company’s website.


Key Personal Information Processing Summary (Labeling)


This Privacy Policy includes the following information:

  1. Purpose of Processing Personal Information

  2. Items of Personal Information Processed

  3. Retention and Use Period of Personal Information

  4. Procedures and Methods for Destruction of Personal Information

  5. Provision of Personal Information to Third Parties and Outsourcing

  6. Rights and Obligations of Data Subjects and Legal Representatives, and Methods of Exercising Rights

  7. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

  8. Measures to Ensure the Security of Personal Information

  9. Personal Information Protection Officer and Complaint Handling Department

  10. Changes to the Privacy Policy


1. Purpose of Processing Personal Information

The Company processes personal information for the following purposes only and does not use it for any other purposes.

If the purpose of processing personal information is changed, the Company will take necessary measures, such as obtaining separate consent, in accordance with Article 18 of the Personal Information Protection Act.

1) Recruitment Inquiries

  • Receiving recruitment-related inquiries

  • Identity verification

  • Handling inquiries and responding with results

2) Customer Inquiries

  • Receiving customer inquiries

  • Identity verification

  • Handling inquiries and responding with results


2. Items of Personal Information Processed

The Company collects only the minimum amount of personal information necessary to provide its services.

1) Recruitment Inquiries

  • Required items: Name, mobile phone number, email address, subject, inquiry details

  • Collection method: Recruitment inquiry page on the website

2) Customer Inquiries

  • Required items: Name, mobile phone number, inquiry department, email address, inquiry details

  • Optional items: Contact information, attachments

  • Collection method: Customer inquiry page on the website


3. Retention and Use Period of Personal Information

The Company destroys personal information without delay once the purpose of processing has been achieved.

However, if it is necessary to retain personal information in accordance with relevant laws and regulations, the information will be retained for the period specified by such laws.

  • Retained items: All personal information related to recruitment inquiries and customer inquiries

  • Retention period: 3 months


4. Procedures and Methods for Destruction of Personal Information

1) Destruction Procedure
Personal information is retained for a certain period in accordance with internal policies and relevant laws after the purpose of processing has been achieved, and then destroyed.

2) Destruction Method

  • Electronic files: Deleted using technical methods that make recovery and reproduction impossible

  • Paper documents: Shredded or incinerated


5. Provision of Personal Information to Third Parties and Outsourcing

1) Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties in principle.
However, exceptions apply in the following cases:

  • When prior consent is obtained from the data subject

  • When provision is required by law

  • When requested by investigative authorities in accordance with legal procedures

2) Outsourcing of Personal Information Processing
For smooth business operations, the Company outsources certain tasks to external professional service providers as follows:

  • Service provider: Redwhistle

  • Outsourced task: Operation of an ethical management violation reporting system

※ No personal information is processed or provided during the outsourcing process.
If additional outsourcing of personal information processing occurs in the future, it will be disclosed through this Privacy Policy.


6. Rights and Obligations of Data Subjects and Methods of Exercising Rights

Data subjects may exercise the following rights against the Company at any time:

  • Request access to personal information

  • Request correction or deletion of personal information

  • Request suspension of processing of personal information

  • Withdraw consent for the collection and use of personal information

Requests may be submitted in writing, by telephone, or by email through the Company’s main contact number or email address, and the Company will take action without delay.

However, some rights may be restricted in accordance with applicable laws in the following cases:

  • When access is prohibited or restricted by law

  • When there is a risk of unjustly infringing on the life, body, or property of others or other interests


7. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company does not operate automatic personal information collection devices such as cookies.


8. Measures to Ensure the Security of Personal Information

In accordance with Article 29 of the Personal Information Protection Act, the Company implements the following measures to ensure the security of personal information:

  • Administrative measures: Establishment and implementation of internal management plans, regular training for personnel handling personal information

  • Technical measures: Access control, operation of access control systems, encryption of personal information, installation of security programs

  • Physical measures: Access control to computer rooms and IDC centers


9. Personal Information Protection Officer and Complaint Handling Department

The Company designates the following personnel to be responsible for personal information protection and handling related complaints:

  • Personal Information Protection Officer: Se-Yeol Oh, Team Manager (HR Team)

  • Personal Information Protection Manager: Areum Lee, Senior Staff (HR Team)

  • Personal Information Protection 담당자: Jaeyoung Lee, Senior Staff (HR Team)

  • Contact number: +82-31-238-7785

  • Email: jylee4@hansol.com

Data subjects may contact the following organizations for consultation or dispute resolution regarding personal information infringement:

  • Korean National Police Agency Cyber Bureau: 182

  • Personal Information Dispute Mediation Committee: +82-1833-6972

  • Supreme Prosecutors’ Office Cyber Investigation Division: 1301

  • Korea Internet & Security Agency Privacy Center: 118


10. Changes to the Privacy Policy

This Privacy Policy is effective as of February 1, 2026.

If any content is added, amended, or deleted due to changes in laws or Company policies, such changes will be announced in advance on the Company’s website.



Test registration
개인정보 입력폼입니다.
Applicant company Client
Application Department Contact
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Test purpose Test Coordinator
Sample items Sample quantity
Sample name Sample processing
Sample chemical name Statement of Conformity
Test registration
Test equipment Test items Test report Test conditions

※ Detailed description of test conditions

Measurement scale, load, points, etc.

When requesting a certified exam, it is essential to confirm the details with the exam coordinator
(if you request a test without consultation, it will not be accepted)

Coating bonding strength
Crystal structure
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Caution

The period for filing complaints/objections regarding test results is within 15 days from the date of issuance of the test report (test result), and samples can be stored for up to 30 days from the date of issuance of the test report (test result). Samples that are out of contact or have been stored for more than 30 days will be discarded, and no liability for damages will be assumed.